Terms & Privacy


This notice explains how we process your personal information.

Data Protection Principles

Taylor Investigations Ltd complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

The eight principles relating to the processing of personal information are:

  • Fairly and lawfully processed
  • Processed for a limited time
  • Adequate, relevant & not excessive
  • Accurate
  • Refrain from keeping longer than necessary
  • Processed in accordance with your rights
  • Secure
  • Refrain from transferring to countries without adequate protection

Your privacy and security are of utmost importance to us. We aim to always follow these principles and ask you how you might like us (or our partners) to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act. See details at the end of the contact page.

Why we collect your data?

By collecting your data, it allows us to understand what your needs and wants are, provide personalised content and match the most relevant adverts and services for you. It also allows us to provide targeted offers and services you may be interested to hear about.

Who we are?

Taylor Investigations Ltd is a company registered in England whose aim is to provide private investigation services. When you provide personal information to us we are the data controller.


By completing our registration forms with personal information or by the continued use of our services, you are consenting to:

  1. a) our processing your sensitive personal data such as health data for the above purposes, and
  2. b) the transfer and processing of your information in countries outside of the European Economic Area which may not provide the same level of data protection as the UK. If we do make such a transfer or if your personal information aim to be processed outside of the European Economic Area, we aim to put a contract in place to ensure your information is protected or where applicable covered by the US “Safe Harbor Program”.

Marketing consent

When you give us your personal information, we aim to offer you the option to receive additional ongoing marketing communications from us, which may include offers and news of alternative products and services.

We refrain from selling our customer data to other companies to use for their marketing purposes.

All of our marketing communications aim to have a method to unsubscribe. You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by one of the methods explained at the end of this notice.

We may supply personal data to trusted suppliers for analysis purposes. This aims to be done under agreement with us and may be in line with this policy.

We may work with other companies for promotional purposes where readers may be asked to opt-in for future contact from which specific partner. With your permission, we transfer this customer data to the third party at which point it may fall under his or her own privacy and security controls. We are unable to be held liable for subsequent challenges arising from third party usage of transferred data.


Your personal information aims to be disclosed where we are obliged or permitted by law to do so. If you post or send offensive or objectionable content anywhere on or to our website or otherwise engage in any disruptive behaviour on our website, we may use the information which is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.

Information Requests

You have a right to ask for a copy of your personal information which we may hold about you (for which we charge a small processing fee) and to ask us to correct any inaccuracies in your personal information (which is free). To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls.

Notification of changes

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice, and changes in our services or treatment of your personal information. We aim to always display clearly when the privacy policy was last amended on the website.

How to contact us:

By email: enquiries@taylorinvestigations.co.uk

By telephone: +44 (0)7507 275831

By mail: 8 Esprit Close, Wymondham, Norfolk NR18 9LY

Terms & Conditions


  1. Application and entire agreement


1.1 These terms and conditions apply to the provision of services details in our quotation (services) by Taylor Investigations Limited a company registered in England & Wales under number 10025693 whose registered office is 25 Fairway Road South, Loughborough LE12 9HA to the person buying the service. The trading address and office for the business is 8 Esprit Close, Wymondham, Norfolk NR18 9LY


1.2 You are deemed to have accepted the terms and conditions when you accept our quotation and these terms and conditions and our quotation are the entire agreement between us.


1.3 You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These conditions apply to the contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


  1. Hours of Business


2.2   Taylor Investigations Limited offer a 24 hour service. All calls, at all hours, will be answered by an officer of the company. Normal office hours are from 09.00 to 19.00


2.3   We are pleased to see clients by appointment at our office, but we are also happy to seen clients at their home or at their business premises, if this is more convenient.


2.4   Instructions for overseas assignments can be taken at our office, vie phone or email.


  1. Responsibility and Communication


3.1  Instructions can be given over the telephone, in a personal meeting at any of the venues mentioned above, or in writing via email or fax. Wherever possible, instructions will be confirmed by the client in writing, thus ensuring clarity of instruction and increasing efficiency.


3.2   Should there be any aspect of our work or service with which you are not entirely happy, which we trust will be unlikely, please raise the matter with any Director at the earliest possible opportunity. In writing to either our Trading Office address or via email to charlotte@taylorinvestigations.co.uk.


3.3   You will be informed of the name of the person that is handling your case and where appropriate, of any other lines of communication, and points of contact.


3.4   When you telephone our office wherever possible you will be put through to the appropriate person to take your instructions, or the person that is already dealing with your case. However, if they are unavailable when you telephone, please speak with another staff member who may be able to deal with your enquiry, take your instructions, or take a message.


3.5   Taylor Investigations Limited make every attempt to verify the credentials of clients, to establish that they have lawful reasons to instruct an investigation to be conducted.


3.6   Taylor Investigations Limited will carry out all investigations within the confines of the law, and within the bounds of morality and professional ethics.


3.7   Our prime commitment is to our clients and to respect the best interest of clients by maintaining the highest standard of proficiency, and reporting to clients all the facts ascertained, whether they be advantageous or detrimental, and nothing be withheld from clients, save by dictates of law.


3.8   We will respect the privacy of clients and their lawful confidences, and ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information.


3.9   All our staff are committed to delivering a high quality of service, in what we hope is as helpful and friendly a manner as possible. We employ staff with the relevant knowledge, skills and competencies to meet the needs of our clients, with a commitment to perform all professional duties in accordance with the highest moral principles, in a manner which will not bring the industry into disrepute, and to ensure that all employees, or other persons paid to assist an investigation, adhere to this code of ethics.


  1. Information


4.1  Taylor Investigations Limited will make every effort possible to ensure the accuracy of any information, in any form, supplied, to the best of the knowledge, information and belief of Taylor Investigations. Information supplied will be rectified if it is subsequently found to be incorrect.


4.2   Any information, in any form, supplied by Taylor Investigations Limited is done so on the understanding that it is for the sole use of the instructing client and any such information (in any form) shall not be disclosed, transmitted or copied in any way whatsoever, without the written permission of Taylor Investigations Limited.


4.3   Should any information, in any form, supplied by Taylor Investigations Limited be subsequently passed to any third party, by any means whatsoever without Taylor Investigation’s Limited permission we shall not be responsible for any liability, loss, loss of profit, additional expense and any form of damages whatsoever for such unauthorised disclosure.


5        Equipment


5.1   Where equipment has been obtained and/or constructed to a customer’s specification and at their request, Taylor Investigations Limited retains the right to charge the full quoted fee and disbursements should there be any change in the customer’s requirements irrespective of reason or circumstances.


5.2   All equipment is dispatched from our Trading office in Norfolk, is thoroughly checked in full working order before dispatch, any items not received in full working order need to be reported to our Trading office within 24hours of receipt.


5.3    Any bespoke equipment is non-returnable and non-refundable.


5.4    Any tracking equipment used within an investigation will be administered and removed by Taylor Investigations Limited staff and will remain the sole ownership of Taylor Investigations Limited only. The customer should not remove or alter the tracking devices unless strict permission is given from Taylor Investigations director Charlotte Thornber.


  1. Fees


6.1   You will be given a formal quotation for any request for work via email by Taylor Investigations Limited. The quotation is valid for 14 days and we reserve the right to alter this quotation should you wish to proceed with the work outside of this 14 day period.


6.2   Rates stated may not be appropriate in cases of exceptional urgency, complexity or responsibility. Where such circumstances exist, we must reserve the right to revise rates by agreement.


6.3   In all cases, (and this includes fee estimates) VAT and disbursements are charged inclusive to the price quoted. Quotations are given on the basis that the case proceeds reasonably smoothly and without undue complication or delay: If it seems that these factors will cause the quotation to be exceeded we will give you as much notice as possible, and reserve our right to revise the quotation.


6.4   Fees are payable whether or not a case is successfully concluded or completed unless superseded by prior agreement, as may be the case in some instances, for certain categories of service.



  1. Payment


7.1   Our charges are payable prior to commencement of the investigation being carried out. Once payment has been received this is a confirmation for the work to commence under these terms and conditions. You will be provided a commencement date for when work will begin.


7.2   Any disbursements that we incur on your behalf are payable by you in advance, and therefore we do ask you to settle such amounts promptly, or risk delays to your case.


7.3   Payments can be accepted by the following methods; Cash, Cheque, PayPal and direct bank transfer. Cash or Cheque payments are to be sent to the trading address of 8 Esprit Close, Wymondham, Norfolk NR18 9LY




  1. Cancellation


8.1   Should the client wish to cancel any work already paid for, written cancellation must be provided as soon as possible.


8.2   In the event of written cancellation by the client of any service prior to the service being commenced and after payment has been made, the client shall be responsible for all costs incurred by the company for administration, due diligence and file creation which will amount to no more than 50% of the quotation.


8.3   Written cancellation received 48 hours or less before the commencement date, requires payment in full as per the quotation and no refund will be given.


8.4   These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts, and for these purposes ‘written cancellation’ refers to email to charlotte@taylorinvestigations.co.uk. Payment of these costs becomes due immediately.


  1. Contract


9.1   Due to the nature and speed that an investigation is required to commence, we are happy to undertake enquiries from telephone or email instructions, but we would ask that clients give us as much detail as possible to confirm their identity, due to the due diligence we need to perform, to ensure we are acting within legal and moral guidelines and in accordance with the Code of Ethics of the United Kingdom of Professional Investigators. We can supply written contracts but in the absence of this, we rely on our telephone contract, verbal or written agreement. All dates and times of all telephone calls are recorded.


9.2   In line with our data protection policy, please be aware that all closed case files are destroyed within a twelve-month period. If you require further clarification please contact your case manager.