Terms & Privacy

 

This notice explains how we process your personal information.

Privacy Notice

Taylor Investigations Ltd complies with the principles of the EU’s General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your privacy and security are of utmost importance to us. We respect the privacy of everyone who visits our website and uses our services. We are committed to respecting, securing and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it. The Information Commissioner regulates compliance with the GDPR. See details at the end of the contact page.

This policy, which covers your use of our website and services, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.

Why we collect your data?

By collecting your data, it allows us to understand what your needs and wants are and to provide personalised content and match the most relevant services for you. All data will only be collected with a legitimate reason as stipulated by GDPR.

Legal Basis

We will process your data securely under the following legal basis:

  • We require a name, address, telephone number and email address for secure identification and correspondence during your use of our services
  • We require contact details to inform you of any matter in relation to your case and It is necessary for our performance of a contract with you
  • You have consented to our use of your personal data or
  • We are complying with a legal obligation or
  • It is necessary in pursuit of our legitimate interests

Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary and we will not do so where our interests are over-ridden by yours.

Our legitimate interests include:

  1. Selling and supplying our services to customers and potential customers.
  2. Handling customer and potential customer contacts, queries, complaints or disputes.
  3. Understanding our customers’ (or potential customers’) behaviour, activities, and preferences.
  4. Improving our products and services, including developing new products and services.
  5. Promoting, marketing, and advertising our goods and services.

Who we are?

Taylor Investigations Ltd is a company registered in England & Wales whose aim is to provide private investigation and close protection services. Our contact details are at the bottom of this notice. Taylor Investigations Ltd does not require a Data Protection Officer under the regulation however, our senior data controller and GDPR practitioner can be contacted on:

Email: enquiries@taylorinvestigations.co.uk
Tel: 0330 090 4031

How We Use Your Data

All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected.

  1. Your personal data will be deleted if we’ve not had any action with for after 24 months
  2. Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.
  3. We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.

Our use of your data will always have a legal basis (as set out above), and we may use your data for the following purposes:

  1. Providing and managing your our services.
  2. Personalising and tailoring your experience on our website and services.
  3. Providing and managing your account in regards to your case
  4. Communicating with you (replying to your emails and enquiries).
  5. To provide you with goods and services as ordered.
  6. Market research.
  7. Analysing your use of our site and services, gathering feedback, to continually improve our site and your experience.
  8. You will always be able to unsubscribe or opt-out from this use at any time.

Storing And Sharing Your Data

Data security is very important to us and we take appropriate security measures to safeguard and secure your data which is collected via our website and purchase of services. All data will be encrypted in cloud storage with no physical copies kept. The cloud storage is backed up onto a server with a three tier security system in place. Any breaches will be reported to the ICO within 72 hours.

All data shared with clients and suppliers are subject to a Data Protection Agreement. Taylor Investigations are both a controller of client data and the processor of subject data.

We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland, and Liechtenstein, unless your case is specific to a country outside of the EEA. Where this does happen, we will put special protections in place. We will only move data to countries or organisations:

  1. Where the EU Commission has deemed their data protection measures to be adequate.
  2. Or under a contract which enforces the EU Commission approved “standard data protection clauses” which can be viewed at: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm

We will never sell or otherwise transfer or disclose your personal data to any third party except:

  1. We may sometimes contract with trusted service providers to provide goods and services on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and IT systems. This will sometimes necessitate the transfer of your personal data to those trusted service providers.
  2. Where we transfer your data to our trusted service providers we will have confirmed that they will apply data protection and security measures to the same standard we would. We will always impose contractual terms on all of our providers to ensure your data remains secure.
  3. In certain limited circumstances we may be legally required to share your personal data – for example where we are involved in legal proceedings, where we complying with a court order, regulatory requirement or government department with appropriate legal authority to compel us to do so.

Cookies

Like many other websites, ours uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data, other than the cookie itself. All cookies used by and on our website are used in accordance with the current cookie law.

By giving us your consent, you are allowing us to provide the best experience of our website. You may refuse consent to cookies; however certain parts of our website may then not function correctly. You can alter your browser settings to refuse all cookies.

There are four types of cookies:

  1. Strictly Necessary Cookies –These are essential to make a website work and provide features you’ve asked for. Generally, these are used to provide shopping baskets and similar. Without these cookies the website may not work as intended.
  2. Performance Cookies – These collect anonymous information about users for the purposes of tracking the performance of a website. Common uses include well known analytics tools such as Google Analytics.
  3. Targeting / Advertising Cookies – These are similar to performance cookies. However they are used to track users’ behaviour and that information is then used on a “per user” basis to advertise products / services on the basis of the behavioural information collected.
  4. Functionality Cookies – These are used to remember automatically the choices that users have made in order to improve their experience on the website; for example selecting desired layout or language.

The cookies we use on Taylor Investigations website are strictly necessary cookies, Performance cookies by way of Google Analytics and Targeting/Advertising Cookies by way of Facebook Pixels.

Your Rights

Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data, which this policy and our use of your data has been designed to uphold:

  • Right to be informed – you have the right to be informed about our collection and use of your personal data.
  • Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply, you have a right to restrict our processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing (such as direct marketing).
  • Rights in relation to object to automated processing and profiling – you also have the right not to be subject to legal effects of automated decision making and profiling.

If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above and we will do our best to solve the problem for you. We will ensure the matter is dealt with within 30 days including a request for data.

If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:

By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

By telephone – 0303 123 1113

Via its website – www.ico.org.uk

Notification of changes

From time to time, we may make changes to the Privacy Notice. This may be in relation to changes in the law, best practice, and changes in our services or treatment of your personal information. We aim to always display clearly when the privacy policy was last amended on the website. Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.

This privacy notice was last updated in May 2018.

How to contact us:

By email: enquiries@taylorinvestigations.co.uk

By telephone: +44 (0)330 090 4031

By mail: 5 Queen Street, Norwich, Norfolk NR2 4SG

Terms & Conditions

 

  1. Application and entire agreement

1.1 These terms and conditions apply to the provision of services details in our quotation (services) by Taylor Investigations Limited a company registered in England & Wales under number 10025693 whose registered office is 5 Queen Street, Norwich, Norfolk NR2 4SG to the person buying the service.

1.2 You are deemed to have accepted the terms and conditions when you accept our quotation and these terms and conditions and our quotation are the entire agreement between us.

1.3 You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These conditions apply to the contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

  1. Hours of Business

2.1 Taylor Investigations Limited offer a 24 hour service. All calls, at all hours, will be answered by an officer of the company. Normal office hours are from 09.00 to 19.00

2.2 We are pleased to see clients by appointment at our office, but we are also happy to seen clients at their home or at their business premises, if this is more convenient.

2.3 Instructions for overseas assignments can be taken at our office, vie phone or email.

  1. Responsibility and Communication

 3.1  Instructions can be given over the telephone, in a personal meeting at any of the venues mentioned above, or in writing via email. Wherever possible, instructions will be confirmed by the client in writing, thus ensuring clarity of instruction and increasing efficiency.

3.2 Should there be any aspect of our work or service with which you are not entirely happy, which we trust will be unlikely, please raise the matter with any Director at the earliest possible opportunity. In writing to either our Trading Office address or via email to charlotte@taylorinvestigations.co.uk.

3.3 You will be informed of the name of the person that is handling your case and where appropriate, of any other lines of communication, and points of contact.

3.4 When you telephone our office wherever possible you will be put through to the appropriate person to take your instructions, or the person that is already dealing with your case. However, if they are unavailable when you telephone, please speak with another staff member who may be able to deal with your enquiry, take your instructions, or take a message

3.5 Taylor Investigations Limited make every attempt to verify the credentials of clients, to establish that they have lawful reasons to instruct an investigation to be conducted.

3.6 Taylor Investigations Limited will carry out all investigations within the confines of the law, and within the bounds of morality and professional ethics.

3.7 Our prime commitment is to our clients and to respect the best interest of clients by maintaining the highest standard of proficiency, and reporting to clients all the facts ascertained, whether they be advantageous or detrimental, and nothing be withheld from clients, save by dictates of law.

3.8 We will respect the privacy of clients and their lawful confidences, and ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information.

3.9 All our staff are committed to delivering a high quality of service, in what we hope is as helpful and friendly a manner as possible. We employ staff with the relevant knowledge, skills and competencies to meet the needs of our clients, with a commitment to perform all professional duties in accordance with the highest moral principles, in a manner which will not bring the industry into disrepute, and to ensure that all employees, or other persons paid to assist an investigation, adhere to this code of ethics.

3.10 Should you wish to raise a complaint it will be dealt with in accordance with our complaints procedure which can be provided on request.

  1. Information

4.1  Taylor Investigations Limited will make every effort possible to ensure the accuracy of any information, in any form, supplied, to the best of the knowledge, information and belief of Taylor Investigations. Information supplied will be rectified if it is subsequently found to be incorrect.

4.2 Any information, in any form, supplied by Taylor Investigations Limited is done so on the understanding that it is for the sole use of the instructing client and any such information (in any form) shall not be disclosed, transmitted or copied in any way whatsoever, without the written permission of Taylor Investigations Limited.

4.3 Should any information, in any form, supplied by Taylor Investigations Limited be subsequently passed to any third party, by any means whatsoever without Taylor Investigation’s Limited permission we shall not be responsible for any liability, loss, loss of profit, additional expense and any form of damages whatsoever for such unauthorised disclosure.

5. Bespoke Equipment 

5.1 Where equipment has been obtained and/or constructed to a customer’s specification and at their request, Taylor Investigations Limited retains the right to charge the full quoted fee and disbursements should there be any change in the customer’s requirements irrespective of reason or circumstances.

5.2 All equipment is dispatched from our Trading office in Norfolk, is thoroughly checked in full working order before dispatch, any items not received in full working order need to be reported to our Trading office within 24 hours of receipt.

5.3 Any bespoke equipment is non-returnable and non-refundable.

5.4 Any tracking equipment used within an investigation will be administered and removed by Taylor Investigations Limited staff and will remain the sole ownership of Taylor Investigations Limited only. The customer should not remove or alter the tracking devices unless strict permission is given from Taylor Investigations director Charlotte Thornber.

6. Fees

6.1 You will be given a formal quotation for any request for work via email by Taylor Investigations Limited. The quotation is valid for 14 days and we reserve the right to alter this quotation should you wish to proceed with the work outside of this 14 day period.

6.2 Rates stated may not be appropriate in cases of exceptional urgency, complexity or responsibility. Where such circumstances exist, we must reserve the right to revise rates by agreement.

6.3 In all cases, (and this includes fee estimates) VAT and disbursements are charged inclusive to the price quoted. Quotations are given on the basis that the case proceeds reasonably smoothly and without undue complication or delay: If it seems that these factors will cause the quotation to be exceeded we will give you as much notice as possible, and reserve our right to revise the quotation.

6.4 Fees are payable whether or not a case is successfully concluded or completed unless superseded by prior agreement, as may be the case in some instances, for certain categories of service.

7. Payment

7.1 Our charges are payable prior to commencement of the investigation being carried out. Once payment has been received this is a confirmation for the work to commence under these terms and conditions. You will be provided a commencement date for when work will begin.

7.2 Any disbursements that we incur on your behalf are payable by you in advance, and therefore we do ask you to settle such amounts promptly, or risk delays to your case.

7.3 Payments can be accepted by the following methods; Cash, Cheque, PayPal and direct bank transfer. Cash or Cheque payments are to be sent to the trading address of 5 Queen Street, Norwich, Norfolk NR2 4SG

7.4 Agent to Agent rates are confirmed prior to commencement of work and payment is to be made within 14 days of completion.

7.5 Other legal professionals such as solicitors are applicable to a 30-day payment term when arranged and agreed directly with Taylor Investigations prior to the commencement of any work. This is only for reoccurring clients only. First time legal professionals are subject to payment up front before work commences.

8. Cancellation

8.1 Should the client wish to cancel any work already paid for, written cancellation must be provided as soon as possible.

8.2 In the event of written cancellation by the client of any service prior to the service being commenced and after payment has been made, the client shall be responsible for all costs incurred by the company for administration, due diligence and file creation which will amount to no more than 50% of the quotation.

8.3 Written cancellation received 48 hours or less before the commencement date, requires payment in full as per the quotation and no refund will be given.

8.4 These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts, and for these purposes ‘written cancellation’ refers to email to charlotte@taylorinvestigations.co.uk. Payment of these costs becomes due immediately.

9. Contract

9.1 Due to the nature and speed that an investigation is required to commence, we are happy to undertake enquiries from telephone or email instructions, but we would ask that clients give us as much detail as possible to confirm their identity, due to the due diligence we need to perform, to ensure we are acting within legal and moral guidelines and in accordance with the Code of Ethics of the United Kingdom of Professional Investigators. We can supply written contracts but in the absence of this, we rely on our telephone contract, verbal or written agreement. All dates and times of all telephone calls are recorded.

9.2 In line with our GDPR policy, please be aware that all closed case files are destroyed within a two month period unless the matter relates to a criminal case whereby it will be kept until the criminal justice system has closed the case. If you require further clarification please contact your case manager.