GDPR Policy
1. Nature of work – Investigation in the private sector
2. Date: 25 May 2018
3. Description of processing
3.1. The following is a broad description of the way this organisation processes personal information.
To understand how your own personal information is processed you may need to refer to any personal communications you have received with the data controller, check any privacy notices that organisation has provided or contact the organisation to ask about your personal circumstances.
3.2. Reasons/purposes for processing information
We process personal information to enable us to:
o provide investigatory services on the written instructions of a data controller (our client)
o to maintain our own accounts and records
o and to support and manage our employees.
4. Type/classes of information processed
4.1. We process information relating to the above reasons/purposes.
This information may include:
o personal details
o the investigation brief, results and related information
o lifestyle and social circumstances
o family details
o goods and services
o financial details
o education and employment and/or business details
4.2. We also process sensitive classes of information that may include:
o physical or mental health details
o racial or ethnic origin
o trade union membership
o religious or other beliefs
o criminality
5. Who the information is processed about
5.1. We process personal information about:
o customers and clients, including prospective clients
o witnesses
o the subjects of investigations
o business contacts
o advisers and other professional experts
o suppliers
o employees
6. Who the information may be shared with
6.1. We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary, we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
6.2. Where necessary or required we share information with:
o financial organisations
o credit reference, debt collection and tracing agencies
o police forces
o professional investigators
o government
o business associates and other professional bodies and advisers
o suppliers
o current, past or prospective employers
o education and examining bodies
o family, associates or representatives of the person whose personal data we are processing
7. Trading and sharing personal information
7.1. Personal information is traded and shared as a primary business function. For this reason, the information processed may include name, contact details, family details, financial details, employment details, and goods and services. This information may be about customers and clients.
7.2. The information may be traded or shared with business associates and professional advisers, agents, service providers, customers and clients, and traders in personal data.
8. Undertaking research
8.1. Personal information is also processed in order to undertake research.
8.2. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services.
8.3. The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs.
8.4. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.
9. Consulting and advisory services
9.1. Information is processed for consultancy and advisory services that are offered.
9.2. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided.
9.3. This information may be about customers and clients.
9.4. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.
10. Transfers
10.1. It may sometimes be necessary to transfer personal information overseas.
10.2. When this is needed information may be transferred to countries or territories around the world.
10.3. Any transfers made will be in full compliance with all aspects of the Data Protection Act
11. Your Rights
11.1 Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data, which this policy and our use of your data has been designed to uphold:
- Right to be informed – you have the right to be informed about our collection and use of your personal data.
- Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply, you have a right to restrict our processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing (such as direct marketing).
- Rights in relation to object to automated processing and profiling – you also have the right not to be subject to legal effects of automated decision making and profiling.
11.2 If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above and we will do our best to solve the problem for you. We will ensure the matter is dealt with within 30 days including a request for data.
11.3 If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via its website – www.ico.org.uk
12. Notification of changes
12.1 From time to time, we may make changes to our Terms and Conditions. This may be in relation to changes in the law, best practice, and changes in our services or treatment of your personal information. We aim to always display clearly when the terms and conditions when it was last amended on the website.
12.2 This privacy notice was last updated in September 2018.
12.3 How to contact us:
By email: enquiries@taylorinvestigations.co.uk
By telephone: +44 (0)330 090 4031
By mail: 40 Rose Lane, Norwich, Norfolk NR1 1PN