Mystery Shopping & Test Purchasng
At Taylor Investigations we are able to provide Mystery Shopping and Test Purchasing Investigations. We have a network of nationwide and global investigators to engage in matters which may require answers such as;
- Customer Satisfaction and Mystery Shopping
- Licensing breaches
- Theft of Branded items and Loss Control
- Listing and profile of your branded stock in concession stores
- Counterfeit Investigations
- Brand Protection
We can provide multi-site visits with a full report on completion from on of our highly skilled investigators. If you suspect that your brand is suffering as a result of infringements, sale of counterfeit goods or other losses then conducting a test purchase is the best starting point.
The Process
1. Initial Consultation
We will hold a consultation with you either on the phone, by email or in person to discuss your case particulars and objectives.
2. Proposal
We will then provide a clear strategy and plan for the investigation along with a fixed cost price.
3. Agreement
You accept our proposal and agree to our terms of business, data protection policy and measures set out in the quotation. Payment is then made on account.
4. Commencement
Once we have received payment on account along with the full instruction, we commence the investigation. On completion you will be provided with a report of our findings and the case closed, with all information being passed back to you.
We do not hold any details on record once the case has been completed, unless legally required to do so due to impending court cases.
Still Have Questions?
That’s okay. Why not give us a ring, speak to us on the live chat or send us through an email? We will answer any questions you have and work with you to ensure the investigations we offer will get you the answers you are searching for.
Get in Touch
Whether it is by phone, email, letter or live chat, we can answer any questions and get started on your investigation. We don’t work a typical 9am-5pm so don’t feel you have to ‘wait til tomorrow’ as we could be online now!